Frequently Asked Questions

A PCN, or Parking Charge Notice, is a notice issued when the parking terms and conditions at a private car park have not been followed.

For example, a PCN may be issued where a motorist has not paid for parking, stayed beyond the permitted period or parked without the required authorisation, depending on the rules of the site.

A PCN number is the unique reference assigned to a Parking Charge Notice. It allows a particular PCN to be identified and is normally found clearly on the notice. You may need the PCN number when making a payment, submitting an appeal or contacting the parking operator about the notice.

Keeping the reference number available can help ensure that enquiries are linked to the correct parking event.

A Parking Charge Notice issued on private land should be dealt with in accordance with the information provided on the notice. If the parking terms and conditions were not followed, the parking charge will be payable.

However, if you believe the PCN was issued incorrectly or there are circumstances you want us to consider, you may be able to appeal a parking charge using the process stated on the notice or following our link.

If a Parking Charge Notice issued on private land is not paid or challenged within the relevant timescale, further action may be taken in accordance with the applicable process. The PCN will explain the options available and the relevant timescales, so it is important to deal with it promptly.