Frequently Asked Questions

Payment methods vary depending on the location. Where payment is required, clear signage on-site will explain how to pay, including any available payment apps, online portals, or payment machines. Always check the signage before leaving your vehicle.

If you believe a Parking Charge Notice has been issued incorrectly, you can submit an appeal using our online appeals process. Please include your Parking Charge Notice reference number and any supporting evidence, such as photographs or receipts. Each appeal is reviewed fairly and in accordance with the relevant industry Code of Practice.

If a Parking Charge Notice has been issued correctly and you are liable for the charge, it should be paid within the timescales stated on the notice. Failure to pay or successfully appeal may result in further recovery action. If you believe the notice has been issued in error, you should submit an appeal rather than ignore it.

Yes. Private parking management and enforcement are legal in the UK when carried out in accordance with the law and the relevant industry Code of Practice. Landowners are entitled to set terms and conditions for parking on private land, and authorised parking management companies help ensure those terms are followed.