Privacy Notice
How we collect, use, share and protect personal information in connection with our parking management services
Who we are
Control Direct Ltd is the data controller responsible for personal data collected and processed in connection with the parking management services we provide.
Our contact details
Control Direct Ltd
66 Paul Street
London
EC2A 4NA
Email: privacy@controldirect.co.uk
What We Do
Control Direct Ltd provides parking management and enforcement services on behalf of landowners and property managers. When using land we manage, motorists are required to comply with the parking terms and conditions displayed on site. To manage parking facilities and enforce those terms, we may collect and process personal data relating to vehicles, motorists and registered keepers.
What Information We Collect
- Vehicle Registration Marks (Vrms)
- Vehicle and ANPR Images
- CCTV Images Where Applicable
- Parking Event Information, Including Entry And Exit Times
- Payment Transaction Information
- Permit Holder Information
- Names and Addresses
- Telephone Numbers and Email Addresses
- Appeal and Correspondence Records
- Evidence Supplied In Support Of An Appeal
- IP Address Information associated with Online Payments or Appeals
Why We Process Personal Data
- Manage Parking Facilities
- Monitor Compliance with Parking Terms and Conditions
- Issue And Administer Parking Charge Notices
- Consider Appeals and Representations
- Process Payments and Refunds
- Respond To Enquiries and Complaints
- Prevent Misuse of Parking Facilities
- Recover Unpaid Parking Charges
- Comply With Legal and Regulatory Requirements
Lawful Basis For Processing
We process personal data where it is necessary for our legitimate interests in managing private land, ensuring compliance with parking terms and conditions and protecting the interests of our clients and landowners. We may also process personal data where necessary to perform a contract or comply with a legal obligation.
Who We Share Information With
Where necessary and where there is a lawful reason, personal data may be shared with:
- Driver And Vehicle Licensing Agency (DVLA)
- International Parking Community (IPC)
- Independent Appeals Service (IAS)
- Landowners And Managing Agents
- Legal Representatives
- Debt Recovery Agents
- Payment Service Providers
- Print And Mailing Providers
- IT And Software Providers
- Credit Reference and Tracing Agencies
- Regulatory Bodies and Law Enforcement Agencies
How Long We Keep Information
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, meet legal and regulatory requirements and protect our legal interests.
Your Rights
Under UK data protection law, you may have the right to:
- Access Your Personal Data
- Access Your Personal Data
- Request Correction of Inaccurate Data
- Request Erasure of Personal Data in Certain Circumstances
- Request Restriction of Processing
- Object To Processing in Certain Circumstances
- Request Transfer of Your Personal Data Where Applicable
To exercise your rights, contact privacy@controldirect.co.uk.
Complaints About Personal Data
If you are unhappy with how we have processed your personal data, please contact us in the first instance. You also have the right to complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
Changes To This Privacy Notice
We may update this Privacy Notice from time to time. The latest version will be available at www.controldirect.co.uk/privacy.
Further Information
This Privacy Notice should be read alongside any parking terms and conditions displayed at the site where personal data is collected.
Contacting Our Data Protection Officer
If you have any questions about this Privacy Policy, how we process your personal data, or wish to exercise your data protection rights, please contact our Data Protection Officer:
Data Protection Officer
Control Direct Ltd
66 Paul Street
London
EC2A 4NA
Email: privacy@controldirect.co.uk
We will respond to data protection enquiries and requests in accordance with applicable data protection laws.